Here’s a quick update to Hewlett Packard: Don’t Buy HP Computers. Received from HP two boxes (remain unopened). By size and shape, they should be the video docking station and the carrying case for the Hewlett Packard laptop that I ordered and then promptly canceled the order upon learning the computer wouldn’t be shipped for two weeks and then would be returned to HP because they wouldn’t make alternative arrangements for me being out of state on business.
HP was supposed to e-mail me return mailing labels to return the two boxes. Still not received. Hewlett Packard still has not confirmed they have cancelled the order and will refund the money spent. Although it takes them two weeks to build and ship it, apparently it is too difficult for the retards who construct the computers to slow down even more and stop building a computer. In reality, you and I both know they haven’t started building the computer. They’re just looking to boost their 4Q earnings through deceptive trade practices (like not refunding canceled orders).
To repeat. Don’t buy HP computers. Having had two HP desktops crash and dealing with this nightmare ‘customer service,’ don’t trust Hewlett Packard customer support to do the right thing by you as a customer either as to quality or service.


With a $290 million patent infringement judgment against Microsoft for its MS Office Word processing software, and an injunction barring sales of the software, one has to wonder if MS Word will in fact be killed off by the courts. Of course, Microsoft is appealing the decision so i4i (the victor in the lawsuit) should not be expecting a big pay day any time soon from playing litigation lotto.
Karin Hiebert 9:17 am on October 1, 2009 Permalink
It was admirable that Seth Godin did take the time to reply and explain his view…
and that he made adjustments.
I really like the guy, and love his books as well…highly recommend reading his books and blog as well!
I love when people actually listen and consider what their audience has to say!
Internet Lawyer 7:28 pm on October 1, 2009 Permalink
Karin,
I agree with you. Like his prior work, Seth Godin impressed me with how he handled this situation in response to the feedback received.
Best wishes,
-Mike