When you’re developing software for others, you want to make sure that your liability exposure is limited when there are glitches. After all, you don’t want to be legally responsible if an application you’ve developed isn’t running 24/7.
This is particularly true in Software-as-a-Service (SaaS) situations where a third-party cloud platform you’re using has downtime that prevents your software from running at times.
So, how do you handle the issue?
The easiest way is a professionally prepared software agreement that will reduce or even eliminate your liability for bugs and other glitches that prevent continuous use of your app.
Now, it’s not just a legal liability issue. It’s also setting user expectations up front about software performance.
An experienced software lawyer can address this and other important issues in the software development contract you’ll use with your customer who retained you to create the app. Or, if you’re developing the app for your own company to sell directly to users (e.g., your own SaaS), the software attorney can craft an end user license agreement (EULA) that meets your unique needs.
To get help from Software Lawyer Mike Young, your first step is to book a phone consultation with him.